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Santé Montérégie came to Evolving Web with a vision to create a web platform that consolidates the information from three websites into a single experience. Evolving Web helped Santé Montérégie translate this vision into an effective user experience that provides patients and families in the region with easy access to health services. We created a new user interface language that was rolled out across all the entire platform, unifying a previously disjointed set of websites. We developed the platform in Drupal 8, following accessibility and security standards.
Santé Montérégie provides health services across the Montérégie region (a densely populated region south of Montréal). It includes several sub-regions, each with its own set of hospitals, clinics, and programs.
This project had the ambitious goal of modernizing and consolidating multiple websites for different health networks into a single online point-of-service for residents. The goal was to reduce the confusion about which website to consult to find information about local services, and allow residents to find services from other sub-regions. At the same time, we wanted to reduce the administrative overhead of the sub-regions, which previously had to maintain their own infrastructure and content.
By taking a fully mobile-first approach, we were able to design an interface that is adapted to user needs, and streamlines the content available on each page. We worked with all the stakeholders across the sub-regions in the Montérégie to create an information architecture that balances the importance of local services, with the need to find services from other sub-regions.
While the previous website was built to reflect the organization structure of Santé Montérégie, the new website is customer-centric and makes it easier for users to find what they're looking for. We integrated with postal code and territorial data to create a point-of-service finder for residents to locate services near them, but without limiting them to the services in their sub-region.
As part of the mandate, we trained Santé Montérégie staff so they can maintain and host the website independently. They participated throughout the process, from design to development to deployment, and were able to give their input at every step. We also trained the organization's communications staff so that they can create visually-rich, accessible content. We organized the training early in the process so that we could incorporate feedback from these training sessions back into the final product, and give staff ownership early in the process.