Improving the User Journey

Using lean testing techniques to overhaul your user experience

No technical background required


You might think that you don't have time to do user testing. Or you might be scared what you'll see if you watch people use your website or walk through the signup steps for your app. You might have heard of user journeys, but believe that they are too much trouble to map out. In fact, there are lots of easy ways to start practicing user experience design that aren't scary or time-consuming.

In this presentation, we'll guide you through a toolbox of lean techniques you can use to improve user experience. From identifying user types to lean user testing to mapping user journeys, you'll learn how to improve the user journey even if you're brand new to UX design.


What do I need to bring? You need to bring a laptop and charger to the course. Or contact us to rent a laptop.

Can I pay with a cheque? In most cases, we do accept payment by cheque. Contact us and we can issue you an invoice for the training.

What size is the class? Our classes usually have 6-10 participants, and we have a hard limit of 12 participants per trainer. 

Do you offer discounts for charities or individuals? Yes, contact us to receive a discount on the course.

Do you offer custom training? Yes, we can provide on-site, custom training for your team. Just get in touch with us and we can set up a training that fits your needs.

Do you offer refunds? Tickets are non-refundable, however it's free and easy to transfer your ticket to another person. Contact us to let us know if you'd like to transfer your registration.